Telephony Hub
Make and receive calls from your browser, with the customer record right in front of you. Recording, transcription, AI summaries: every conversation becomes useful data.
No credit card required
Features
At the office from the browser, on the move from the iOS app, or on a real desk phone: the same number, the same call, the same customer record. No hardware imposed, no installation.
A number, the users it rings for, the greeting message, the opening hours: it is all set in a side panel, with no provider involved. A new recruit arrives? One more licence, and they answer on the team's number.
In a meeting, at an appointment, or facing yet another cold caller and their automated campaign: the AI agent takes the call, understands the request, routes it or takes a message — with your information, in your words. And every call ends up transcribed and summarised in the record.
This is not telephony “connected” to the CRM, it is the same product. The record opens before you pick up; during the call, you draw up the quote or book the meeting; afterwards, everything is filed, and an automation takes over if you want it to.
And also
Everyone rings, the first to answer takes it; blind transfer or after announcement.
Also ring an external number, in parallel or outside opening hours.
Routing by time slot, shared calendars and exceptional closures.
Recording, playback, email notification — and transcription of the message.
Volumes, durations, outcomes, by line and by user; export at any time.
French or international landlines, activated in a few minutes.
For quality, compliance and the team's memory.
Yealink provisioned by MAC address, directory and shortcuts synced.
At the carrier rate, deducted from credits, no surprise bill.
Boosted with AI
A transcribed call is not just a write-up filed in the record: it is a signal. The CRM agent reads it, works out the next step, and suggests it to you — or handles it.
Every transcribed call is summarised — topic, decisions, next step — and filed in the contact's record. The lead score is recalculated with what the call revealed.
From the “next step” section, the agent creates a follow-up task and, if the contact has an address, a pre-written summary email. You approve with one click, or you skip it.
Quote follow-ups, confirmations, surveys: the outbound voice agent runs your call campaigns, and every conversation comes back transcribed in the record. You choose who it calls, when, and what it is allowed to say.
Nothing is analysed without your agreement: AI only listens to the calls for which transcription is enabled, and every suggested action stays visible, approvable and logged.
The offer
Two licences and one business number included, no commitment. A subscription separate from the suite, which can be added to any plan.
Metered, or with a bundle: 600 minutes, or unlimited to landlines and mobiles.
Add more numbers per department, per campaign or per location.
Transcription, call summaries and AI receptionist on your lines.
Use cases
Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.
8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover Legal9 lawyers, 2 assistants, 40 calls a day and 63% landing during a hearing.
Discover Real estate90 buildings, 5,400 units, and 220 calls a day across three managers.
Discover Local government19 municipalities, one front door for residents.
Discover Local government47,000 residents, one registry office, and slots that stop going to waste.
Discover Local authority38,000 subscribers, works every week, and a switchboard that no longer saturates.
Discover HealthcareNine practitioners, and 14% of slots lost every month.
Discover Legal4,800 amicable files a year, 12 staff, and 38% recovered before any proceedings.
Discover Services4,200 policies, 11 staff, and 9% of cancellations nobody saw coming.
Discover Retail34 stores, one number, and every request routed to the right shop.
DiscoverFAQ
No. The softphone works in your browser via WebRTC: a headset is enough. If you prefer desk phones, Yealink IP phones provision automatically by MAC address.
The softphone in the browserYou can get new business numbers within minutes. For porting existing numbers, contact our team, who will guide you through the process.
Business numbersEvery license includes 600 monthly minutes (or unlimited as an option). Beyond that, and for international calls, minutes are deducted from your credits at the displayed carrier rate — no surprise bill at the end of the month.
See telephony pricingIt picks up your incoming calls, greets the caller, understands their request, qualifies it and routes it to the right person or takes a message. It works 24/7 and every conversation is transcribed in your CRM.
The AI receptionist in detailYes, natively — it's the same product. Every call appears in the contact record's history, with its duration, any recording, transcription and AI summary.
Telephony built into the CRMAnother question? Write to us — a human will answer.
Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
No credit card required
