Industry · Public
A local authority receives reports, requests, complaints and questions — by phone, at the counter, by email, through a form. The job is not to handle them faster, it is to stop losing them between departments.
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What changes
A sales CRM talks about prospects, opportunities and pipeline. A public authority talks about citizens, requests, handling departments and statutory deadlines. Business objects are modelled in your words — that is what makes officers actually use them.
Hosting in the European Union, French publisher, processing documented for your impact assessment, consent log, data reversibility. These are not options to negotiate at the end of a project: they are entry conditions, and they are met.
Nobody switches a whole authority over on a Monday morning. Start with one desk, measure, extend. Existing line-of-business systems — GIS, asset management, civil registry — stay where they are and talk through the API.
Use cases
19 municipalities, one front door for residents.
Discover Local government8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover Local government47,000 residents, one registry office, and slots that stop going to waste.
Discover Local government34 rural municipalities, 41,000 residents, and a four-person processing team.
Discover Local authority60,000 residents, 4,200 benefit applications a year, and documents requested three times over.
Discover Local authority450,000 visitors a year, questions at all hours, and an AI agent that speaks their language.
Discover Local authority38,000 subscribers, works every week, and a switchboard that no longer saturates.
Discover Local authority6 facilities, 1,400 slots a week, and swimming lessons that fill themselves.
Discover Local authority14 nurseries, 1,200 requests a year, and families informed before they call.
Discover Local authorityOne adviser per 400 businesses, events, training, and follow-up that holds.
Discover Local authority22,000 students, a September peak, and answers that no longer wait for a service desk.
DiscoverGo further
Your business applications, with no development: properties, case files, contracts, with segments and automations.
DiscoverForms on your site that feed directly into the CRM.
DiscoverA voice agent that greets, qualifies and routes your calls 24/7.
DiscoverRequests tracked, deadlines kept, delays made visible.
DiscoverPublish campaign and service pages from your CRM, with no developer.
DiscoverYour availability bookable online, in your colors, on your domain.
DiscoverFAQ
Yes. French publisher, European hosting, and the usual documents — DPA, description of processing, reversibility plan, service level commitments. Send us your specification.
The citizen portal accepts an external identity provider. The specific integration is set up case by case, depending on the service concerned.
It remains the source of truth for its domain. Metaventus sits upstream, as the desk, and exchanges with it through the API or an automation workflow.
In the European Union, published from France, with a public subprocessor register. The DPA is signable and security documentation is available for compliance files.
Request types, forms and public pages are built without development: a few days of configuration rather than a project. Our metropolitan, county and city case pages set out how it actually went.
Another question? Write to us — a human will answer.
Before you decide
The Discovery plan is not a crippled demo: all eight hubs are open, two users, a thousand contacts, a hundred credits on us. No card and no end date. Model your first file and judge for yourself.
Create a free accountNo card, no automated sales chasing, and no feature that closes after fourteen days.
Comparisons
Contacts, companies, opportunities, tasks, segments and email templates come across from Brevo, HubSpot or an export. Keep your old tool as long as you need: nothing forces a big-bang switch, and nothing is deleted on your side.
Compare with your current toolCreate your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
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