The citizen files a request
From a form on your site, your mobile app, or by phone. Every submission creates a numbered case, linked to the citizen if already known.
Solution — Public sector
Citizen services, from the report to the answer
A resident reports a broken streetlight. The case is created, they get their acknowledgement, the technical team handles it, the resident follows progress — and nobody retyped a thing.
No credit card required
How it works
Three steps, no re-entry
The department handles it
The case follows the stages YOU defined — received, assigned, in progress, resolved. Each change triggers what it should: an acknowledgement, a reminder to the department, an update to the citizen.
The citizen follows, without calling
They check their case progress in a dedicated space, using their reference number. The « where is my request? » calls fade away on their own.
Go further
The building blocks
Web forms
Forms on your site that feed directly into the CRM.
DiscoverCustom objects
Your business applications, with no development: properties, case files, contracts, with segments and automations.
DiscoverAgentic CRM
AI agents that answer, call, write and enrich — under your control.
DiscoverSMS campaigns
The channel read in 3 minutes — custom sender and delivery receipts included.
DiscoverAI chatbot
The conversational agent that answers on your site, 24/7.
DiscoverAI receptionist
A voice agent that greets, qualifies and routes your calls 24/7.
DiscoverUse cases
Scenarios built on this
Local government
Metropolitan area
19 municipalities, one front door for residents.
Discover Local governmentCounty council
8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover Local governmentMid-sized city
47,000 residents, one registry office, and slots that stop going to waste.
Discover HousingSocial housing
12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
DiscoverFAQ
Frequently asked questions
Our request types are specific. Does this need development?
No. A request type is defined in the interface: its fields, its stages, its rules. Roads, waste, civil registry, planning — each gets its own forms and workflow, without a line of code.
Is citizen data hosted in France?
Yes. Hosting is European, in France, and we provide the data processing agreement annexed to the contract. No citizen data leaves the European Union.
Does the AI decide instead of our staff?
Never. It answers routine questions from YOUR documentation, routes to the right department, and hands over as soon as a request falls outside its scope. Case handling stays human, and the virtual agent announces itself as one.
How does this fit with our existing systems?
Through APIs and webhooks, both ways: a case created here can feed your GIS or finance system, and an event from your system can move a case forward here.
How long does it take to open a single citizen desk?
Request types, forms and public pages are built without development: expect a few days of configuration rather than a months-long project. Our metropolitan and county case pages set out how it actually went.
Another question? Write to us — a human will answer.
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