Version 1.0 — applicable from its publication.
1. Publisher
The Metaventus platform (the “Platform”) is published by VENTUS, a simplified joint-stock company with share capital of €60,000, registered with the Rouen Trade and Companies Register under number 917 982 969 (SIRET 917 982 969 00029 — EU VAT number FR94917982969), whose registered office is at 14 chemin des Tilleuls, 76130 Mont-Saint-Aignan, France (“Metaventus” or “We”).
Contact: contact@metaventus.com — https://www.metaventus.com
2. Purpose and acceptance
These General Terms of Use (the “Terms of Use”) set out the conditions under which each user (“You”) accesses and uses the Platform.
The Platform is intended exclusively for professionals acting in the course of their business (B2B use). By creating an account or using the Platform, You represent that You are of full age, that You are acting for the purposes of your professional activity and that You have authority to bind the entity You represent.
The Terms of Use are accepted when the account is created (acceptance checkbox) and thereafter, for any substantial new version, through the acceptance screen shown at sign-in. Each acceptance is time-stamped and tied to the exact version of the document.
3. Definitions
- Platform: the Metaventus software suite available at app.metaventus.com, its APIs and its infrastructure.
- Services: the features provided through the Platform (CRM, sales, appointments, campaigns, telephony, invoicing, automation, AI features, and so on).
- Customer Account: the account of the customer entity, governed by the General Terms of Service (the “Terms of Service”).
- User: any natural person authorised to use the Platform under the responsibility of a Customer Account.
- Customer Material: the data, files, contacts and material imported or created by Users within the Platform.
4. Account and security
You are responsible for keeping your credentials confidential and for any action carried out from your session. Metaventus offers strong authentication mechanisms (SMS code, authenticator application, passkey); enabling them may be mandatory for certain privileged roles (owner, administrator).
Should You suspect unauthorised use of your account, You must change your password without delay and inform us at contact@metaventus.com.
5. Description of the Services
The Platform is an all-in-one business management solution. Which features are available depends on the plan subscribed to by your Customer Account (see the Terms of Service). Metaventus develops the Services continuously; a feature may be added, changed or replaced by an equivalent one, without substantially degrading the Services subscribed to.
6. Acceptable use
You undertake to use the Platform in accordance with applicable laws and regulations, and in particular to:
- comply with the applicable rules on personal data protection (GDPR) and on electronic marketing (consent, information and right to object of the recipients of your emails, text messages and calls);
- refrain from sending unsolicited bulk communications (“spam”), or any phishing, fraudulent, defamatory, infringing or unlawful material;
- refrain from importing into the Platform any special categories of data within the meaning of article 9 GDPR (health, opinions, biometrics, and so on);
- refrain from attempting to gain unauthorised access to the Platform, to other accounts or to our systems, or from disrupting their operation (overloading, injection, circumvention of security measures);
- refrain from reselling, sub-licensing or making the Platform available to third parties outside your Customer Account.
In the event of a breach, Metaventus may suspend or restrict the access of the User or Customer Account concerned, without prejudice to the provisions of the Terms of Service and to any claim for damages.
7. Customer Material
Customer Material remains your property (or that of your Customer Account). You grant us a limited, worldwide, non-exclusive licence to host, reproduce and process the Customer Material, solely for the purpose of providing the Services and for their duration.
You warrant that You hold the necessary rights and consents in respect of the Customer Material, for which You remain solely responsible. Metaventus exercises no prior editorial control over the Customer Material.
8. Artificial intelligence features
Use of the Platform's AI features is governed by the AI Usage Policy, which supplements these Terms of Use.
9. Intellectual property
The Platform, its documentation, trade marks, logos, interfaces and technologies are the exclusive property of VENTUS or of its licensors. No right other than the right of use provided for herein is granted to You. Any suggestion or feedback You send us may be freely used by Metaventus to improve the Services.
10. Personal data
The processing of personal data carried out by Metaventus is described in the Privacy Policy, available at https://www.metaventus.com/privacy. As regards Customer Material, Metaventus acts as processor on behalf of the Customer Account, under the conditions set out in the Terms of Service.
11. Availability
Metaventus uses commercially reasonable efforts to ensure the availability and security of the Platform, without any quantified service level commitment. Service status can be consulted at https://status.metaventus.com. Maintenance operations may cause temporary interruptions, scheduled outside business hours wherever possible.
12. Liability
The Platform is provided “as is”. To the extent permitted by law, Metaventus is not liable for indirect damage (loss of data, of revenue, of reputation, and so on), nor for damage resulting from use of the Platform otherwise than in accordance with these Terms, from the act of a third party or from force majeure. The liability caps applicable to the Customer Account are set out in the Terms of Service.
13. Inactive accounts
An account with no active subscription and no sign-in for six (6) consecutive months may be deleted, together with its data, after an email notification has remained unanswered for thirty (30) days.
14. Changes to the Terms of Use
Metaventus may amend these Terms of Use. Any substantial change will be submitted to You for acceptance through the Platform before use continues; minor changes are simply notified.
15. Language
These Terms of Use are drafted in French. Where a translation is provided for convenience, only the French version is authoritative and prevails in the event of any discrepancy.
16. Governing law and jurisdiction
These Terms of Use are governed by French law. Any dispute relating to their validity, interpretation or performance falls within the exclusive jurisdiction of the Commercial Court of Rouen, including in interim proceedings and where there are several defendants.