Security & compliance · GDPR
Consent is tracked by channel with its source and date; an access or erasure request is handled in a few clicks; a deleted user is anonymised everywhere they left a trace; a deleted account disappears from every service in cascade. And the DPA can be signed online.
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In practice
A contact can accept email and refuse SMS. Every consent carries its source — form, import, banner, STOP reply — and its date. Campaign targeting automatically excludes those who have not consented, without anyone having to think about it.
Right of access: exporting a record and its full history takes one click. Right to erasure: deleting a contact propagates to every service. And when a user leaves your organisation, they are anonymised: their actions stay in the history, their identity does not.
Deleting a Metaventus account deletes its data in every service, in cascade, then in the backups once the retention period expires. The data processing agreement can be signed online. And a DPO answers your DPO.
For your DPO or your impact assessment, on request.
Security & compliance
Your data in the EU, backed up, locatable — and an HDS option for healthcare.
TLS in transit, encryption at rest, hashed passwords, secrets out of the code.
2FA — SMS, app or passkey — mandatory for administrators; enterprise SSO; ProConnect, FranceConnect and FranceConnect+.
Roles built from individual permissions, two logs — login history and sensitive actions — with minimum retention periods.
A dedicated service reads security events continuously, opens incidents graded by severity, summarises and recommends — then alerts.
99.9% SLA on the Enterprise plan, a public status page, documented incidents.
FAQ
It is kept for the consistency of your data — a call that was made is still a call that was made — but the user's identity is anonymised: name, email and identifiers are replaced.
Yes: exporting the record and its history is in the application, available to your administrators.
Data is deleted from every service in cascade, then from the backups once their retention period expires. Remember to export first: the deletion is final.
Another question? Write to us — a human will answer.
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